Shipping policy
Shipping Policy
Effective Date: June 22, 2026
Last Updated: June 22, 2026
This Shipping Policy explains how Rustic Nest handles order processing, shipping rates, and delivery.
Shipping Rates
Standard shipping. Free standard shipping on orders of $100 or more within the 48 contiguous United States. Orders below that threshold will have shipping calculated at checkout based on destination and package weight.
Alaska, Hawaii, and U.S. territories. Orders to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, and other U.S. territories will have shipping calculated at checkout at standard carrier rates and are not eligible for the free shipping threshold.
International shipping. Rustic Nest does not currently ship internationally.
Order Processing
Standard in-stock items are typically processed within 1–2 business days of payment. During high-volume periods (holidays, new product launches, promotional events), processing may take an additional 1–2 business days.
Made to Order items require additional production time. The estimated processing time for each Made to Order item is shown on the product page. Orders that include Made to Order items will ship together once all items are ready, unless you request partial shipment — contact us at support@rusticnesthomedecor.comto arrange this.
You will receive an email confirmation when your order is placed and a second email with tracking information when your order ships.
Delivery Timeframes
Delivery times are estimates provided by the carrier and are not guaranteed. Typical transit times from our Florida warehouse:
- Southeast U.S.: 2–3 business days
- Midwest and Northeast U.S.: 3–5 business days
- Western U.S. (including West Coast): 5–7 business days
- Alaska and Hawaii: 7–14 business days
- U.S. territories: Varies by destination
Carrier and Tracking
We ship via UPS, FedEx, or USPS depending on package size, weight, and destination.
Tracking information is provided by email once your order ships. You can track your shipment directly through the carrier's website using the tracking number provided.
Shipping Address Accuracy
Please verify your shipping address carefully at checkout. We are not responsible for delays, misdeliveries, or additional shipping charges resulting from an incorrect or incomplete address provided by you. If a package is returned to us due to an incorrect address, we will contact you. You may choose to:
- Pay for reshipment to the correct address, or
- Receive a refund for the product price (but not the original shipping cost)
Undeliverable Packages
If a carrier is unable to deliver a package after multiple attempts and returns it to us, we will contact you to arrange reshipment. Reshipment costs are the customer's responsibility.
Lost or Missing Shipments
If your tracking shows the package was delivered but you have not received it, please check with neighbors, building management, or other household members, and look around the delivery location. Many "lost" packages are found within 24–48 hours.
If the package is still missing after 48 hours, contact us at support@rusticnesthomedecor.com. We will open a claim with the carrier. Claim resolution typically takes 7–14 business days. If the claim is resolved in your favor, we will reship the order or issue a refund at your choice.
Changes to This Policy
Shipping rates, processing times, and carrier options may change based on operational conditions, carrier rate changes, or other factors. Material changes to this policy will be posted on this page with an updated "Last Updated" date.
Contact
For shipping questions:
Rustic Nest
Email: support@rusticnesthomedecor.com
Delivery timeframes are estimates based on carrier information and are not guaranteed. Rustic Nest is not liable for carrier delays.