Refund policy

Returns, Exchanges, and Refunds Policy

Effective Date: June 22, 2026
Last Updated: June 22, 2026

A Note From Us

Rustic Nest is family-owned, and we want you to be happy with your purchase. If something isn't right, we want to fix it.

Here's a quick summary of this policy:

  • If your order arrived damaged, tell us within 7 days and we'll make it right.
  • For other returns or exchanges, you have 30 days from delivery.
  • Items must be unused and not installed, in their original packaging — once a piece has been mounted to a wall or surface, it cannot be returned.
  • Made to Order items are non-returnable except in the case of a defect or damage in shipping.
  • If the issue is on our end, we pay return shipping. If it's not, return shipping comes out of your refund.
  • For exchanges, we split shipping: you pay to send the original back, we pay to send the replacement out.

The details below cover every situation. If you have a question that isn't answered here, email us at support@rusticnesthomedecor.com

Damaged Shipments

If your order arrives damaged, contact us at support@rusticnesthomedecor.com within 7 days of delivery. This window aligns with carrier damage claim requirements.

Your damage claim must include:

  • Photographs of the damaged items
  • Photographs of the shipping packaging, including any visible damage to the outside of the box

Once we verify the damage claim, we will issue a full refund including original shipping, or send replacement items at your option.

Return Window

For all other returns and exchanges, you have 30 days from the delivery date. Requests made after 30 days will not be accepted except in the case of a valid warranty claim (see our separate Warranty Policy).

Made to Order Items

Items marked Made to Order are crafted specifically for your order and are not eligible for return or exchange unless they arrive damaged or defective. Please review your finish and size selections carefully before placing a Made to Order order.

If a Made to Order item arrives damaged or defective, please follow the Damaged Shipments process above.

Exchanges

If you'd like to exchange an item for a different finish or size, we make the shipping fair: you pay to ship the original item back, we pay to ship the replacement out to you.

If the replacement costs more than the original, you pay the difference. If it costs less, we refund the difference.

Exchanged items must meet the same condition requirements as returns (see below). The exchange process is otherwise the same as a return — email us first, we'll provide instructions, and we'll send the replacement as soon as we receive the original back in good condition.

Condition of Returned or Exchanged Items

To be eligible for a refund or exchange, items must meet all of the following conditions:

  • Items must be unused and not installed. Items that have been mounted to a wall or surface, drilled into, or otherwise installed are considered "used" and are not eligible for refund or exchange. Installation affects the finish and renders items unsellable.
  • Items must be returned in their original packaging with all original protective materials.
  • Items must be packed with adequate padding inside the shipping box to protect the finish during return transit. Items shipped without adequate protection may arrive chipped or scratched and unsellable.

Return Shipping

Our error or defective product. If we shipped the wrong item, a defective item, or an item damaged in transit (see Damaged Shipments above), we will provide a prepaid return label. Otherwise, return shipping costs will be deducted from the refund amount.

Customer preference. If you are returning an item because you changed your mind, ordered the wrong product, or no longer need it, return shipping is the customer's responsibility. The cost of return shipping will be deducted from your refund.

Exchanges. See the Exchanges section above — we split shipping on exchanges.

Returnless Refunds

In some cases, Rustic Nest may issue a refund without requiring the return of the items. This is most commonly offered on small-value items where return shipping cost would be disproportionate to item value.

Returnless refunds are offered at our discretion; they're not something customers can request in advance, but when they make sense we'll let you know.

How to Start a Return or Exchange

  1. Email support@rusticnesthomedecor.com with your order number and what you'd like to do (return, exchange, or damage claim).
  2. If it's an exchange, tell us what you'd like instead.
  3. If items arrived damaged, attach photographs as described above.
  4. We will respond within 2 business days with instructions, including the return shipping address and, if applicable, a prepaid return label.
  5. Pack the items per the requirements above and ship them to the provided address.
  6. Once we receive and inspect the return, we will issue your refund within 5 business days, or ship your exchange.

Refund Method

Refunds are issued to the original payment method used for the purchase. Credit card refunds typically appear on your statement within 5–10 business days depending on your bank. PayPal refunds typically appear within 1–3 business days.

Contact

For all return, exchange, and refund inquiries:

Rustic Nest
Email: support@rusticnesthomedecor.com

This policy describes the return, exchange, and refund rights you have as a Rustic Nest customer. Your statutory consumer rights under applicable law are not affected by this policy.

For product quality guarantees, please see our separate Warranty Policy.